Privacy Policy

Privacy Policy

Privacy Policy
Lydia Mountain Lodge & Log Cabin LLC

Introduction
At Lydia Mountain Lodge & Log Cabin LLC, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a reservation, or interact with our services.

Information We Collect

Personal Information
We may collect the following:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed securely via third-party providers)
  • Reservation details and stay history

Non-Personal Information

  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent, etc.)

How We Use Your Information

We use your information to:

  • Process and manage reservations
  • Communicate booking confirmations, check-in details, and updates
  • Provide customer service and respond to inquiries
  • Process payments and prevent fraud
  • Improve our website and guest experience
  • Send promotional offers (only if you opt in)

Payment Processing
All payment transactions are processed through secure third-party payment processors. We do not store full credit card information on our servers.

Sharing of Information
We do not sell or rent your personal information. We may share information only with:

  • Trusted service providers (payment processors, reservation systems)
  • Maintenance or service personnel as necessary to fulfill your stay
  • Legal authorities when required by law

Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Track website performance and analytics
  • Remember user preferences

You may disable cookies through your browser settings.

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices
You may:

  • Request access to your personal information
  • Request corrections or updates
  • Opt out of marketing communications at any time

To make a request, contact us using the information below.

Third-Party Links
Our website may contain links to third-party websites (e.g., booking platforms, local vendors). We are not responsible for the privacy practices of those websites.

Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Lydia Mountain Lodge & Log Cabin LLC
📍 426 Mountain Laurel Pass, Stanardsville, VA 22973
📞 (434) 985-6343
📧 [email protected]
🌐 www.lydiamountainlodge.com